4 ways HR can help execute a culture change

by Lauren Acurantes04 Nov 2016
Multiple studies have been done on how big an influence company culture is on employee engagement, performance and productivity.

But as the company strategy and goals change, culture should be just as adaptable, said business psychologist Rebecca Newton at Harvard Business Review.

“The best leaders ask, ‘Who do we need to be (culture) in order to achieve what we’re trying to do (strategic goals)?’” she wrote. 

She said, however, that there is one barrier holding back many organisations from effectively implementing a culture change and that is ownership.

Too often HR is tasked solely with the implementation of a culture change and Newton said, that while it should be an exciting project for senior HR executives, it can “devolve into a transactional box-ticking exercise” if other business units do not have an input.

“True culture change means altering the way the organisation lives and breathes,” she said.

“It shapes the way people make decisions, get their work done, what they prioritise, and how they interact with colleagues, clients, and customers … That’s why it has to be a collaborative project.” 

She suggested four ways in which HR can get the support of business unit leaders.

1)    Lead the research phase. HR leaders should be able to pinpoint exactly what it is about the current culture that isn’t working. Ask yourself, “What do we look like now, at all level – values, behaviours, processes, policies, artifacts?” she said. Being able to communicate that to business leaders can help facilitate the change process, she added;
2)    Acknowledge their skepticism. According to Newton, a lot of business leader could oppose the change because of horror stories from other companies about a change not turning out well. Understand where they’re coming from and bring your own examples to the table of organisations that have “proactively and positively driven culture change”;
3)    Be a teacher. “We can’t assume business leaders will know what to do to influence culture,” she said. While HR can engage business leaders to gain their input, it is also imperative that HR professionals equip them with the right skills to drive culture change;
4)    Formally ‘handoff’ the project. Going back to the idea of ownership, Newton said it is important at this stage that business unit leaders understand that they now ‘own’ the project. Make it clear to them, she said, that this is not an HR project. “HR is there to support, help, and facilitate the change [but] ownership lies with the business unit leaders,” she said.

“Change is best led from the very top, driven through equipped, accountable business unit leaders, working collaboratively alongside HR,” she said.

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How appraisal systems influence company culture

How a cultural shift can transform SOEs

Should CEOs be ‘culture conformists’?

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