Managing director, group business HR/Singapore HR head
Since October 2013, Theresa Phua has served as head of HR for DBS’s Singapore operations (its headquarters in Southeast Asia) as well as its consumer banking and wealth management division. She is responsible for HR decisions that affect the whole group. Phua also works with key government agencies such as the Monetary Authority of Singapore and the Workforce Development Authority, and wears many hats, overseeing everything from talent acquisition to succession planning and organisational integration. At DBS, Phua and her team ensure that innovation is at the heart of their HR strategy and practices, as seen in their use of customised selection tools in recruitment, gamification in their graduate program, the launch of a health management portal to promote employee wellness, and other digital platforms for training and career development. Phua identifies the need for upgrading skills of HR professionals as the most pressing concern for the coming years.