Head of HR, Southeast Asia,
Since taking on an HR business partner role in 2014, Claire Smart has worked closely with senior management in shaping a ‘people first’ culture at global HR services and recruitment firm Randstad. She introduced the Great People Survey to solicit anonymous feedback and suggestions from staff about their work and general areas they felt needed improvement in the company. After implementing changes based on employee feedback from previous surveys, 94% of employees now recommend the company as an employer and 86% are satisfied with their current jobs. Today, Randstad is one of the top three recruitment firms in Singapore. To acknowledge her success, Smart was recently promoted to head of HR SEA and assigned to oversee five business entities in the region.