MOMOKO IIDA

MOMOKO IIDA
HR business partner,
Arvato Digital Services

Momoko Iida joined Arvato Digital Services at a time when it was facing high turnover. She was immediately tasked with recruitment work but after a transitional period began to shift the focus towards programs for enhancing engagement and improving retention, recognising that these initiatives might lead to longer-term solutions. Her efforts have led to her becoming the first point of contact for staff on all issues, and she ensures there is follow-through by communicating the feedback to respective managers and providing advice as needed. Iida streamlined parts of the recruitment process that involved agencies by presenting business needs clearly, establishing rapport and standardising the terms and conditions of engagement, all of which greatly improved the efficiency and effectiveness of the hiring process. She also introduced a staff referral program, which not only reduced hiring costs but has also resulted in longer tenure of staff.