NATIONAL KIDNEY FOUNDATION

NATIONAL KIDNEY FOUNDATION

The National Kidney Foundation may be going through a period of unprecedented growth – adding three new dialysis centres in 2015 and another five in 2016 – but its HR team have handled this while achieving levels of engagement that are the pride of the health and social services sector in Singapore. NKF’s management has long believed in building a safe and inclusive environment where differences are valued, abilities are recognised and potential is developed, and the HR team has championed the cause. Recent employee initiatives include the ‘three flexs’ – flexible leave, flexible benefits and flexible work arrangements, including employing new talent on a job-sharing basis – and a Community Hearts Programme, which gives employees time off to contribute to the cause of their preferred welfare organisation. At a higher level, HR has launched the Leadership Competency Framework to align leaders’ behaviour with NKF’s vision and mission, and launched a management development mentorship program that is targeting emerging leaders and young executives with high potential for future senior management positions. The combined efforts resulted in an independent Organisational Climate Survey finding that employee engagement has increased from 4.85 in 2013 to 5.09 in 2016, on a scale of 1 to 6.