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PM calls on Singapore workers to lift their game

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HRD SG | 20 May 2015, 11:46 AM Agree 0
There is one area in which Singapore workers still need a lot of work, Prime Minister Lee Hsien Loong says.
  • Concerned Singaporean | 21 May 2015, 09:35 AM Agree 0
    It is imperative the mindset of employers need to change. There has to be a top-down approach to scrutinise all the touch-points a company makes with its customers. A rude remark made over the sales counter or a poorly handled telephone inquiry are examples that may seem insignificant, but it is the fundamentals of good customer service that may make or break a customer relationship. If Singapore truly aims to improve customer service at all levels, let the drive begin from a belief of its importance and the roll-out of effective training programs.
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