Senior director of HR, Australia & APAC, eBay
Klaus Duetoft is a 13-year veteran of online retailer eBay. In that time he’s worked as both a consultant and an employee, and has seen the HR function evolve to keep pace with the rapid changes in the online environment. Central to his focus in the last two years has been ‘MyHR’, an HR support services portal through which everything from back-end data management and analytics through to policy implementation, benefits management, performance management and exit management is handled. Almost 80 HR professionals in the region handle the HR requirements of some 15,000 people, and Duetoft says around 95% of employee queries can be handled by this HR structure – most importantly, it’s scalable. Duetoft says the result has been more efficient handling of employee queries. It has also allowed the HR business partners to concentrate on strategy rather than administrative tasks.