Marcus Chu joined ERA Realty Network’s sales team in 1996 and eventually became the first ERA salesperson in Singapore to achieve $1m in commissions in a year. Chu then gradually moved towards managing its operations, including driving the company’s strategic branding and culture, recruiting talent, and developing training programs and tools to help employees realise their full potential. The company is the largest real estate agency in Singapore, and has over 6,000 salespeople catering to more than 400,000 clients. One major challenge for Chu’s HR team right now is helping all salespersons get through the annual process for renewal of their licences as required by the Council for Estate Agencies; this requires continually facilitating their professional development to ensure their marketability as estate agents and entrepreneurs.