General manager and chief experience officer

Patrick Fiat’s main challenge in 2016 was talent recruitment and retention, given the steady growth of the hotel/travel industry coupled with the tightening of the quota for foreign talent and the retirement of mature-age employees. To address this, Fiat and his team arranged regular engagement/feedback sessions with staff of different age groups and received suggestions and insights on what could be done to improve Royal Plaza on Scotts’ standing as a hotel and an employer of choice. The team has also made several improvements and added green initiatives to its regular operations to enhance efficiency and address environmental concerns. As a reward for its efforts, Royal Plaza on Scotts was named as the Sixth Best Company to Work For by Great Place to Work Singapore in 2016. And in 2017, Fiat will keep HR’s focus on high-impact initiatives, including L&D, empowerment and meaningful work, while constantly improving work processes to enhance overall productivity.