CERTIS CISCO SECURITY
If there’s an HR team that has won respect for getting the total, end-to-end HR solution right, it’s Certis CISCO Security’s team of 30 HR staff. Priding itself highly on the ability to partner with the various elements of the business necessary to deliver ongoing win-win solutions, the team has been able to refine HR service delivery in a way that has won it strong internal support from the C-suite. Handling a diverse workforce of 16,000 in Singapore, and another 10,000 in the region, HR has become a central pillar relied on to drive strategy, lead thinking and conceptualise new and cost-effective HR solutions that allow it to re-engineer, restructure and sustain growth. This frequently includes managing HR issues through business acquisitions or the addition of new verticals, involving comprehensive due dilligence and post-integration work. The Certis CISCO Security HR team is called on to make pivotal assessments at a senior level, with the C-suite and SVP recently requesting HR representation be seconded to Hong Kong, China and Malaysia for short-term assignments in order to be closer to the business. Its success internally has come down to the team’s mental model and simple framing of why HR exists, how it can be better, and how it can more effectively partner with the business.