MARINA BAY SANDS
The Marina Bay Sands has received awards for being one of Singapore’s most attractive employers in hospitality, and there are clear reasons why. With a deep, 73-strong HR bench led by nine HR leaders across four teams, including HRD’s 2016 Hot List member Chan Yit Foon, the HR function’s combined collaborative and consultative approach has managed to deliver human capital initiatives for 10,000 employees that have succeeded in boosting and maintaining engagement. For example, the HR team has introduced a number of innovative team member engagement programs, such as a five-year service appreciation program, an annual exclusive ‘Bazaar’ with a ‘firesale’ of resort assets to employees for charity, six sports clubs, and regular local festival celebrations. These sit alongside attractive market-based salary and leave schemes, a robust performance appraisal framework, and a talent development program that includes 360-degree feedack for its top 500 people managers. Marina Bay Sands has also invested in a total of 10,000 learning days annually, giving staff personal and management effectiveness training. Through this, the Marina Bay Sands has achieved a low attrition rate relative to the industry.