Change management is never easy, but the HR team at publishing house Wiley have managed to gain internal recognition for professionalism while helping to engineer a company-wide transition from traditional publisher to lifelong learning company. HR overcame a range of challenges such as the restructuring of jobs, reskilling of existing talent for new roles, extra recruitment, and managing the necessary compliance activities. They were able to meet each new challenge through dedication, enthusiasm, and a passion and care for people that is seen as truly outstanding within the company. Over the last 18 months the team has been heavily involved in the global roll-out of a new talent management and HR system, which has included providing input and testing to ensure the system is robust and user-friendly. The end result is expected to provide more insights and analytics for HR, which will go on to inform Wiley’s ongoing business strategy.